“Our flexible client concierge service is for those who are happy to be independent but who still want the safety net of support from our dedicated and caring teams. Each member of our team applies their own expert knowledge, experience and the famous ‘everything’s possible’ service so you can rest assured that you are in safe hands for your holiday.”
HEAD OF CLIENT EXPERIENCE
What We Can Help With?
Our client concierge team can take care of your pre-travel hassle from any reservations at your hotel, in-room facilities, extra beds and cots, to any private ski instruction, mountain guiding and heli-skiing reservations. Our team is also perfectly placed to give recommendations on restaurant and gastronomical experiences and make any reservations for lunch and dinners.
For those travelling with children, we can arrange babysitting and any additional childcare requirements. If you are looking for even more luxury, we help with your business class upgrades, online check-in, seat reservations and luggage allowance questions, access to airport lounges and facilities, and additional VIP meet and greet services at selected airports.
All of our clients will have access to an exclusive MyPB app. The unique app contains the information required to seamlessly enhance the holiday planning and servicing. Find out more about the MyPB App here.
ADVICE YOU CAN TRUST
Our client concierge team and your personal travel consultant are an indispensable source of support and advice who will manage all the little details required for a successful trip. They are a safety net for busy individuals, helping to anticipate and solve any challenges and provide all the inside information you need for your holiday.
Peace of mind is always assured when it comes to dining as our client concierge service takes care of bookings, transport, recommendations and even childcare whilst you dine. With an in-depth knowledge of all the finest gastronomic experiences in and around our resorts, our client concierge team ensure you find the right dining options for you and your family, no matter the destination.
If you’re looking for something a little different our team are ready and able with a plethora of alternative skiing and ski tour options. Whether you’re looking for heli-skiing, an advanced off-piste guide or just skis with skins for touring, we’ve got you covered. Even if you’re not sure what you’re looking for we can suggest a great range of fun and exciting prospects to choose from to enhance your skiing experience.
Spa & Wellness
For the utmost relaxation, you’ll need only the best spa and wellness facilities to help you unwind. If you’re looking for a hotel with the best spa, a personal masseur or even just a quiet space, we’ll have all the perfect options and recommendations for you with transport at the ready if necessary to ensure you’re well rested and relaxed.
Our babysitting service is available in the evenings to ensure you’re able to have a romantic meal for two or even just enjoy the town at night without worrying about bedtimes! Our team are always on hand to book a babysitter either before you travel or during your stay.
Whether you’re taking a break from skiing or just fancy a change of pace our client concierge team will always keep you entertained. From sledge hire, to ice skating and even paragliding, we have all the right connections to ensure there’s never a dull moment on your ski holiday and to keep you well entertained from start to finish!
To make your summer vacation even more special, our client concierge service is on hand to help. They can charter yachts, book scuba diving lessons, get you a tee time on the best golf courses and recommend the finest spa treatments, leaving you to sit back in the sun and relax knowing that everything is taken care of.
Enjoy your Air & Space Adventure to the fullest when we create your bespoke itinerary, our dedicated concierge team has the best inside knowledge from our partners in far-flung destinations. Experience the trip of a lifetime and explore silky sand dunes in a 4 x 4, go white-water rafting in world-class rapids or visit natural thermal springs in stunning locations, every activity is completely tailored to you.
The MyPB App
Our exclusive App allows you to access all your travel information in one place. Send a private message to our client concierge team to book restaurants, babysitters and excursions.
“A special thank you to Tom for all his help and for organising snowshoeing and spa bookings for me while my family were off skiing.”
Polo Valley – Spring 2018
“Thank you all so much for the most wonderful week here at Polo Valley. We have all learnt so much in such a short space of time and it was exactly what we all needed as a family Rest, relaxation and riding the most wonderful ponies and of the course the amazing food. The guest house is so comfortable, the kindness and help from all of the Polo Valley team to us as a bunch of novices has been fabulous. We loved everyone in the Polo Valley family. See you in October!”
Lenzerheide – Summer 2018
“Our summer in Lenzerheide was incredibly tranquil and quiet with fresh mountain air and the breathtaking Alpine countryside on your doorstep. We were also able to enjoy a range of family fun, from mountain biking to zip lining, the perfect adventure for my family.”
Davos – Winter 2018
“We have had a phenomenal ski holiday thanks to the PB team and incredible service and attention provided. Nothing was too much trouble – we’ve been spoilt beyond belief. Every person has been an absolute joy to coordinate with. We’ve simply had the best time! You can’t improve – you’re simply the best.”
Davos – Winter 2018
“What a fabulous holiday. PB’s attention to detail and removing all the aggravation of a ski holiday was superb. Their client concierge team was a pleasure to deal with and we really appreciated all of their help pre-booking our ski equipment, restaurants and activities.“
Laax – Winter 2019
“Excellent customer service throughout the Powder Byrne team, we wished we had known/booked with Powder Byrne years ago. A real “can do attitude” with a smile.“
Flims – Winter 2019
“The Powder Byrne staff are always helpful, obliging, polite and professional. All of the Powder Byrne staff were great with the children and we had no hesitations leaving our children in their Yeti groups with any of the staff members.”
Lenzerheide – Winter 2019
“Our kids thoroughly enjoy the children’s skiing programmes. They were just fabulous and what a great team.”
Sintra – Summer 2018
“PB staff were excellent this year and had a great relaxed vibe going – nothing was too much trouble but not too intrusive. A real credit to your team.”
Crete – Summer 2019
“We had a fantastic holiday, many thanks to the amazing hotel and all the PB staff.”
Swiss Cook – Winter 2019
“Swiss Cook was amazing. There’s nothing better than having a yummy meal arrive at your door after a fun day on the slopes.”
Sintra – Summer 2018
“All the PB staff were fantastic, friendly, flexible and excellent. Pip helped us out very much when we needed her and organised for us to have a private picnic after our scenic walk. The team couldn’t do enough for us. Keep doing what you’re doing!”
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