“Our flexible client concierge service is for those who are happy to be independent but who still want the safety net of support from our dedicated and caring teams. Each member of our team applies their own expert knowledge, experience and the famous ‘everything’s possible’ service so you can rest assured that you are in safe hands for your holiday.”
HEAD OF CLIENT EXPERIENCE
MEET THE CLIENT CONCIERGE TEAM
CLIENT CONCIERGE ASSISTANT MANAGER
CLIENT CONCIERGE & CORPORATES
CLIENT CONCIERGE FLIGHTS ACCOUNT MANAGER
What We Can Help With?
Our client concierge team can take care of your pre-travel hassle from any reservations at your hotel, in-room facilities, extra beds and cots, to any private ski instruction, mountain guiding and heli-skiing reservations. Our team is also perfectly placed to give recommendations on restaurant and gastronomical experiences and make any reservations for lunch and dinners.
For those travelling with children, we can arrange babysitting and any additional childcare requirements. If you are looking for even more luxury, we help with your business class upgrades, online check-in, seat reservations and luggage allowance questions, access to airport lounges and facilities, and additional VIP meet and greet services at selected airports.
All of our clients will have access to an exclusive MyPB app. The unique app contains the information required to seamlessly enhance the holiday planning and servicing. Find out more about the MyPB App here.
ADVICE YOU CAN TRUST
Our client concierge team and your personal travel consultant are an indispensable source of support and advice who will manage all the little details required for a successful trip. They are a safety net for busy individuals, helping to anticipate and solve any challenges and provide all the inside information you need for your holiday.
Peace of mind is always assured when it comes to dining as our client concierge service takes care of bookings, transport, recommendations and even childcare whilst you dine. With an in-depth knowledge of all the finest gastronomic experiences in and around our resorts, our client concierge team ensure you find the right dining options for you and your family, no matter the destination.
If you’re looking for something a little different our team are ready and able with a plethora of alternative skiing and ski tour options. Whether you’re looking for heli-skiing, an advanced off-piste guide or just skis with skins for touring, we’ve got you covered. Even if you’re not sure what you’re looking for we can suggest a great range of fun and exciting prospects to choose from to enhance your skiing experience.
Spa & Wellness
For the utmost relaxation, you’ll need only the best spa and wellness facilities to help you unwind. If you’re looking for a hotel with the best spa, a personal masseur or even just a quiet space, we’ll have all the perfect options and recommendations for you with transport at the ready if necessary to ensure you’re well rested and relaxed.
Our babysitting service is available in the evenings to ensure you’re able to have a romantic meal for two or even just enjoy the town at night without worrying about bedtimes! Our team are always on hand to book a babysitter either before you travel or during your stay.
Whether you’re taking a break from skiing or just fancy a change of pace our client concierge team will always keep you entertained. From sledge hire, to ice skating and even paragliding, we have all the right connections to ensure there’s never a dull moment on your ski holiday and to keep you well entertained from start to finish!
To make your summer vacation even more special, our client concierge service is on hand to help. They can charter yachts, book scuba diving lessons, get you a tee time on the best golf courses and recommend the finest spa treatments, leaving you to sit back in the sun and relax knowing that everything is taken care of.
Enjoy your Air & Space Adventure to the fullest when we create your bespoke itinerary, our dedicated concierge team has the best inside knowledge from our partners in far-flung destinations. Experience the trip of a lifetime and explore silky sand dunes in a 4 x 4, go white-water rafting in world-class rapids or visit natural thermal springs in stunning locations, every activity is completely tailored to you.
The MyPB App
Our exclusive App allows you to access all your travel information in one place. Send a private message to our client concierge team to book restaurants, babysitters and excursions.
“The Swiss Alps in summer were a real treat and beyond our expectations in terms of natural beauty, amazing activities and great food. Really helpful advice and support every step of the way from Powder Byrne and their team on the ground helped make everything a breeze. Without a doubt a truly memorable family holiday.”
Lenzerheide – Winter 2018
“The ski guiding service is a big reason why we choose to travel with Powder Byrne every year. It’s a great way to meet fellow PB clients and the quality of guiding and skiing is always amazing.”
Elba – Summer 2019
“Great service from Powder Byrne staff all the way through. Our children absolutely loved the activities and the staff in TheZone, as well as the fellow guests there.”
Flims – Winter 2019
“I can’t fault any aspect of the Yeti programme, it was perfect for our children and the Powder Byrne team are a real asset to the company, thank you for an unforgettable holiday. “
Arosa – Winter 2019
“It was ideal to be able to catch the cable car up to meet with the rest of the group for lunch on the mountain. Freddie did a great job coordinating.”
Elba – Summer 2018
“Our holiday was one of a kind, full of variety and new experiences and our expectations were exceeded by the resort team and the quality of the hotel. We especially loved the beach BBQ on the Saturday!“
Elba – Summer 2018
“The Powder Byrne resort manager, Sam went above and beyond to provide a fantastic level of service. The PB team were very good with the children and all worked incredibly hard to ensure the children had fun. I was very impressed with the whole team.“
Arosa – Winter 2018
“The team were excellent and the kids well catered for. The Martin Bell academy worked very well and we had forgotten about all the little touches that make it so special.”
Gstaad – Winter 2018
“What a fabulous holiday. PB’s attention to detail and removing all the aggravation of a ski holiday was superb. Their client concierge team was a pleasure to deal with and we really appreciated all of their help pre-booking our ski equipment, restaurants and activities.“
Flims – Winter 2019
“An amazing week and it was hard to go home. Will definitely be returning next year. Your Powder Byrne in-resort service made our holiday seamless and stress-free, thank you!“
Arosa – Winter 2019
“The weather conditions from February Half Term certainly made the experience that much more enjoyable, enriched by Powder Byrne’s in-resort team taking care of everything else. “
Grindelwald – Winter 2018
“My husband and kids are all keen skiers, so after several ski holidays relaxing in the spa I thought it was finally time I tried to learn. Learn to ski in style was a great introduction to the slopes and it was great fun to be learning as part of a small group and being looked after by the great Powder Byrne staff.”
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