Client Concierge Service

24-HOUR SUPPORT FROM A COMPANY YOU CAN TRUST

“Our flexible client concierge service is for those who are happy to be independent but who still want the safety net of support from our dedicated and caring teams. Each member of our team applies their own expert knowledge, experience and the famous ‘everything’s possible’ service so you can rest assured that you are in safe hands for your holiday.”

Emily Dickson

HEAD OF CLIENT EXPERIENCE

What We Can Help With?

Our client concierge team can take care of your pre-travel hassle from any reservations at your hotel, in-room facilities, extra beds and cots, to any private ski instruction, mountain guiding and heli-skiing reservations. Our team is also perfectly placed to give recommendations on restaurant and gastronomical experiences and make any reservations for lunch and dinners.

For those travelling with children, we can arrange babysitting and any additional childcare requirements. If you are looking for even more luxury, we help with your business class upgrades, online check-in, seat reservations and luggage allowance questions, access to airport lounges and facilities, and additional VIP meet and greet services at selected airports.

All of our clients will have access to an exclusive MyPB app. The unique app contains the information required to seamlessly enhance the holiday planning and servicing. Find out more about the MyPB App here.

EVERYTHING'S POSSIBLE

Expert Advice

ADVICE YOU CAN TRUST

Our client concierge team and your personal travel consultant are an indispensable source of support and advice who will manage all the little details required for a successful trip. They are a safety net for busy individuals, helping to anticipate and solve any challenges and provide all the inside information you need for your holiday.

Restaurant Bookings

Peace of mind is always assured when it comes to dining as our client concierge service takes care of bookings, transport, recommendations and even childcare whilst you dine. With an in-depth knowledge of all the finest gastronomic experiences in and around our resorts, our client concierge team ensure you find the right dining options for you and your family, no matter the destination.

Ski Tours

If you’re looking for something a little different our team are ready and able with a plethora of alternative skiing and ski tour options. Whether you’re looking for heli-skiing, an advanced off-piste guide or just skis with skins for touring, we’ve got you covered. Even if you’re not sure what you’re looking for we can suggest a great range of fun and exciting prospects to choose from to enhance your skiing experience.

Spa & Wellness

For the utmost relaxation, you’ll need only the best spa and wellness facilities to help you unwind. If you’re looking for a hotel with the best spa, a personal masseur or even just a quiet space, we’ll have all the perfect options and recommendations for you with transport at the ready if necessary to ensure you’re well rested and relaxed.

Babysitting

Our babysitting service is available in the evenings to ensure you’re able to have a romantic meal for two or even just enjoy the town at night without worrying about bedtimes! Our team are always on hand to book a babysitter either before you travel or during your stay.

Winter Activities

Whether you’re taking a break from skiing or just fancy a change of pace our client concierge team will always keep you entertained. From sledge hire, to ice skating and even paragliding, we have all the right connections to ensure there’s never a dull moment on your ski holiday and to keep you well entertained from start to finish!

Summer Activities

To make your summer vacation even more special, our client concierge service is on hand to help. They can charter yachts, book scuba diving lessons, get you a tee time on the best golf courses and recommend the finest spa treatments, leaving you to sit back in the sun and relax knowing that everything is taken care of.

Adventure Activities

Enjoy your Air & Space Adventure to the fullest when we create your bespoke itinerary, our dedicated concierge team has the best inside knowledge from our partners in far-flung destinations. Experience the trip of a lifetime and explore silky sand dunes in a 4 x 4, go white-water rafting in world-class rapids or visit natural thermal springs in stunning locations, every activity is completely tailored to you.

The MyPB App

Our exclusive App allows you to access all your travel information in one place. Send a private message to our client concierge team to book restaurants, babysitters and excursions.

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ONCE A CLIENT, ALWAYS A CLIENT

Client Testimonials

AN ESTABLISHED BRAND THAT YOU CAN TRUST

Sintra – Summer 2019

“All fantastic, great PB kids clubs which are the key to the success of this holiday for all of us. Our children usually hate kids clubs – except yours! Keep doing what you are doing with the lovely young people you have been fortunate enough to find!”

Crete – Summer 2018

“The staff were excellent and very knowledgable about childcare. My daughter could not have had more fun, thank you. The whole Powder Byrne team are extremely friendly and helpful! They are a credit to you and fantastic ambassadors to the company.”

Piste to Profession – Winter 2018

“Living the full season with the Powder Byrne team was a great experience. I really loved the free-riding week; it provided such a cool range of mountaineering of which you wouldn’t normally get to try. It included powder skiing in the back country, ski touring and Ice climbing.”

Flims – Winter 2019

“Our high points were the PB guides, who were brilliant and great company. Our babysitter who the kids loved. The resort manager was brilliant despite being very unwell, she’s a real trooper.”

Klosters – Winter 2018

“We have had a phenomenal ski holiday thanks to the PB team and incredible service and attention provided. Nothing was too much trouble – we’ve been spoilt beyond belief. Every person has been an absolute joy to coordinate with. We’ve simply had the best time! You can’t improve – you’re simply the best.”

Flims – Winter 2022

“The friendliness and helpfulness of the staff could not have been better. Our hotel was excellent, and we really appreciate the recommendations of the resort team. There was lots to do for skiers of different levels and non-skiers and service already was impeccable.”

Flims Easter 2023

“Thank you for making such an enormous effort to make our trip out of this world.”

Zermatt – Winter 2019

“Very well organised, pick up in the morning very smooth and well managed. The Yeti manager was perfect and very calm with the kids.”

Lenzerheide – Winter 2019

“Friendly and enthusiastic Powder Byrne Ski Guides and great spots for lunch too. The Complimentary Ski Guiding is always one of the highlights of our holiday!“

Adelboden – Winter 2019

“Nothing was too much trouble and every request was met with a ‘can-do’ attitude. This was our first Powder Byrne holiday and we are already making plans for our next!”

Crete – Summer 2018

“Porto Elounda is a beautiful hotel and a stunning location, combined with helpful and welcoming staff. The Powder Byrne kids’ programme exceeded our expectations and we had a relaxing holiday knowing our kids were in good hands and enjoying themselves.”

Lenzerheide Easter 2023

“Great holiday. Lots of fun for us all and wonderful PB Team. “