Apply to be a Assistant Resort Manager through the link. If you have previously applied for a position with Powder Byrne, rather than applying via the link please email hr@powderbyrne.com
Assistant Resort Manager
APPLY FOR A POSITIONTHE ROLE
This is one of the most demanding, challenging, yet rewarding jobs in the Alps! We are looking for professional,
dedicated and highly motivated individuals to lead from the front in all aspects of resort life. As the Assistant
Resort Manager, you are key to making sure the exceptional service that we are renowned for is successfully
delivered in resort. This is a non-ski role, heavily focused on resort administration, client concierge and in
resort HR staff relations.
Reports to: Resort Manager and Delivery team in London
This is a very challenging position, requiring solid leadership and excellent people and logistical skills.
KEY RESPONSIBILITIES
Effectively supporting the Resort Manager with the day-to-day running of the resort
Delivering the highest standard of customer service to our clients
Working alongside the Resort Manager and locally run hotels and ski schools to deliver the Powder
Byrne product
In-resort HR and management of the Powder Byrne resort team (staff welfare, discipline and
motivation)
Responsible for the weekly meal budget and planning of staff meals (making sure food is bought and a
meal plan and rota in place)
Driving and airport transfers where needed
Liaising locally on behalf of Powder Byrne guests, including hotels, restaurants and transport
authorities
Carrying out daily correspondence relating to administration (e.g. expenses, client payment forms,
operational feedback)
Assisting the Resort Manager in carrying out all planning and logistics for every peak week alongside the
Delivery Team
Responsible for Client Concierge in resort
REQUIREMENTS
Personal Attributes
Enthusiastic, approachable and reliable team player
Patient, accurate and diplomatic
Attention to detail
Efficient time management
A professional, methodical approach
Calm under pressure
Ability to multi-task and prioritise
Excellent organisational skills
Required Skills
Previous experience of managing a successful team (ideally a resort team)
Professional and positive attitude
Full Clean Driving Licence (21 years or above)
Excellent computer skills in Excel and quick to learn new software
Excellent guest relations and customer service skills
Excellent organisation
A good communicator who is adaptable, resourceful, patient and diplomatic
Ability to speak German or Italian (desirable)
Team player essential
UK or EU Passport
Appropriate number of Schengen Area (EU) travel allocation days to complete contracted dates
(UK passport holders can only travel to the area for 90 days in every 180 days)
PACKAGE
Accommodation
Return travel to resort
Uniform
Winter Sports Travel Insurance
Ski and Boot hire (where required)
Ski Pass (where required)
Comprehensive pre-season training course
Competitive salary
DATES
Winter season peak weeks (Christmas/New Year, February Half Term & Easter)
Commitment to February Half term is a must.
OUR CLIENTS SAY
“Nothing was too much trouble; they were all so friendly, professional, efficient, always smiling and very approachable. Lovely to see familiar faces too!”