Job Role: Sales & Concierge Administrator

Location: Putney, London

Reporting to: Head of Client Experience

Working Hours: Monday – Friday (9am – 6pm)

Start date: Beginning of November

For more information or to apply for the role, please send your CV and cover letter to our office in London by emailing oliver@powderbyrne.com.

We are an award-winning international luxury tour operator, established in 1985, looking for an enthusiastic Administrator to join our Client Experience & Sales department.

Powder Byrne offers luxury family ski holidays to hand-picked hotels and properties in a range of resorts, including the Swiss and Austrian Alps, the Italian Dolomites and Japan, with unbeatable five-star resort service.

Powder Byrne products include private flights, award-winning children’s programmes, private nannies, adult ski programmes and guiding, private driving, client concierge, Swiss Cook, and PB Private Chefs and an exclusive luxury winter property portfolio.

A leading luxury travel company has an exciting opportunity for the right candidate to join our dedicated Sales & Client Concierge team to coordinate administrative support across both departments and provide important support with client communications.

This role is a fantastic opportunity for someone with very high attention to detail and previous experience in business administration as well as excellent communication and organisational skills.

The role will require you to coordinate after-sales processes, document preparation, quality control and communication tasks.

● Coordinating a wide range of administrative responsibilities in the areas of Sales & Client Concierge (including confirmation documents, bespoke itineraries, invoicing checks and feedback processing).

● Assist with Clients’ pre-travel queries in conjunction with the Client Concierge team.

● Assistance with maintaining and updating various stock inventories including flights, hotel rates, booking offers and contracting notes onto our bespoke inventory management and booking system.

● Conduct independent research on resorts, accommodation, activities to support the Concierge team.

● Assist with hotel communications including room summaries, invoice checking and refunds.

● Contribute to creating a positive and dynamic atmosphere within the team and within the company by displaying a professional and proactive attitude on all matters.

● Previous experience of administrative support requiring attention to detail essential.

● Good It skills including knowledge of all Microsoft products.

● Good communication skills.

● Good numerical skills.

● Previous Salesforce experience is desirable but not essential.

● Enthusiastic, approachable team player.

● Patience, accuracy and diplomacy.

● Attention to detail as a key strength.

● Efficient time management.

● A professional, methodical approach.

● Calm under pressure.

● Ability to multi-task and prioritise.

● Excellent organisational skills.

● Ability to work independently as well as part of a team.