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Our Client Concierge

Our Client Concierge service is designed to provide unparalleled luxury and personalised attention, ensuring your holiday is nothing short of extraordinary from start to finish.

A Dedicated Service from the Moment you Book

Pre-Travel Client Concierge: Before you travel, our Client Concierge team is on hand to help you plan every detail. From booking restaurants and activities to walking you through your weekly itinerary, they’ll ensure everything is in place for a seamless stay.

Expert In-Resort Management: Once you arrive, our experienced management team takes care of the rest. With deep resort knowledge and trusted local partnerships, they’ll oversee every aspect of your holiday from arrival to departure.

Ski Butler Service

Our Ski Butler service allows you to skip the queues by taking care of details like your ski passes and equipment in advance of your arrival. Additionally, our guides greet you in the mornings to assist with putting on boots and carrying your skis, providing a seamless and hassle-free experience.

Ski Guiding

Our exclusive guiding service, hosted by our ski managers, offers a unique and social experience. While they are not instructors, our ski managers are exceptional skiers familiar with the terrain, ensuring you get the most out of your skiing adventure. They’ll lead groups of similar abilities, guiding you to the best runs, steering clear of bottlenecks, and arranging the finest tables for lunch. Subject to availability.

Resort Shuttle Service

As a Powder Byrne client, you’ll enjoy access to our resort shuttle service, ensuring seamless transportation to and from the slopes or into town, and maximising your time on the mountain. In the evenings, our drivers are at your disposal for shuttles around the resort, allowing you to explore the variety of restaurants and bars available. Please note that this service runs at specified times and is not available in Zermatt.

Mountain Hosts

For those who cherish mountain retreats but prefer to soak in the serene alpine ambience without skiing, we’ve launched our Mountain Host programme. Your dedicated Mountain Host will curate a meticulously planned 5-day non-ski itinerary for the group, featuring exhilarating guided hikes, invigorating snowshoeing excursions, engaging curling experiences, and delightful hosted lunches. Please note that this programme requires a reasonable level of fitness, and the itineraries are subject to change based on available resort activities.

“Our guides knew the mountain well, allowing us to relax and enjoy the holiday without worrying about how to get around. Wonderful people, and I can only compliment the efforts they went through to make our holiday very special.”

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