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Assistant Resort Manager

This is a challenging position, requiring solid leadership and excellent people and logistical skills but is highly rewarding. The role reports directly to the Resort Manager and the Delivery Team in London.

This is one of the most demanding, challenging yet rewarding jobs in the Alps! We are looking for professional, dedicated and highly motivated individuals to lead from the front in all aspects of resort life. As the Assistant Resort Manager you are key to making sure the exceptional service that we are renowned for is successfully delivered in the resort. This is a non-ski role based in a resort, heavily focused on resort administration, client concierge and resort HR staff relations.

Key Responsibilities:
  • Effectively supporting the Resort Manager with the day to day running of the resort
  • Delivering the highest standard of customer service to our clients
  • Working alongside the Resort Manager and locally run hotels and ski schools to deliver the Powder Byrne product
  • In-resort HR and management of the Powder Byrne resort team (staff welfare, discipline and motivation)
  • Responsible for the weekly meal budget, food purchase, rota and planning staff meals
  • Driving and airport transfers where needed
  • Liaising locally on behalf of Powder Byrne guests, including hotels, restaurants and transport authorities
  • Carrying out daily correspondence relating to administration (e.g. expenses, client payment forms, operational feedback)
  • Assisting the Resort Manager carry out all planning and logistics for every peak week alongside the Delivery Team
  • Responsible for managing Client Concierge in resort
Requirements:
  • Previous experience of managing a successful team (ideally in a resort team)
  • A team player with a professional and positive attitude
  • Full Clean Driving Licence (21 years or above)
  • Excellent computer skills in Excel and quick to learn new software
  • Excellent organisation, guest relations and customer service skills
  • A good communicator who is adaptable resourceful, patient and diplomatic
  • Ability to speak German or Italian (desirable)
  • UK or EU Passport
  • Appropriate number of Schengen Area (EU) travel allocation days to complete contracted dates(UK passport holders can only travel to the area for 90 days every 180 days)
Dates:

Winter season peak weeks (Christmas/New Year, February Half Term & Easter)

Package:

Accommodation, return travel to resort, uniform, winter sports travel insurance, ski and boot hire, ski pass, competitive salary.

Introduce A Friend Referral Programme

If you have previously worked for Powder Byrne and know someone with the right skills and attitude to join our resorts, you could receive £100* for the introduction. Additionally, you could earn £150* by referring a Resort Driver who completes a successful contract with Powder Byrne. Terms and conditions apply.

All you need to do:

  • Introduce a new friend via email, or your friend must mention that you have referred them.
  • Your friend must be offered and accept a role with Powder Byrne.
  • Your friend must complete their training and contract to the Powder Byrne standard.
  • You will receive your reward at the end of the season.

Terms, Conditions, Eligibility & Exclusions apply: Only applies to new referees unknown to Powder Byrne. A referee can only be referred by one person and must work for Powder Byrne within 6 months of being referred. Referrers must have worked for Powder Byrne previously. Powder Byrne decides what the ‘Powder Byrne standard’ is. Excludes anyone working in the Powder Byrne office roles. Powder Byrne can amend the terms, conditions, eligibility and exclusions at any time, including withdrawing this offer.

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