SUPPORT FROM YOUR POWDER BYRNE CLIENT CONCIERGE TEAM
When travelling with Powder Byrne you will benefit from the support of our dedicated Client Concierge team who will look after all the details relating to your holiday before you depart. They will support you with any queries you may have, provide invaluable local knowledge and make reservations for you. They also provide a seamless link with our local partners and ground teams ensuring you have all the information you need to enjoy your holiday to the full and everything is ready for you when you arrive.
Emily Dickson
HEAD OF CLIENT EXPERIENCE
MEET THE CLIENT CONCIERGE TEAM
OUR SERVICES
Please find below a list of the services that we can provide advice on and book to enhance your holiday experience:
– Additional flight services including upgrades and access to airport lounges and facilities
– Packing advice
– In- room facilities
– Private ski instruction
– Ski pass service
– Ski hire information
– Babysitting requests
– Restaurant reservations – on the mountain, in the village, at your hotel.
– Shopping service
– Baby supplies pre-ordering service
– Spa and wellness bookings
– Winter activities – on and off the slopes
QUESTION & ANSWER SERVICE
We are here to help with any queries in the run up to your departure, big or small, to ensure you are fully prepared and have the best possible holiday experience with us.
YOUR POWDER BYRNE PRE-TRAVEL CHECKLIST
In order for your family to be fully prepared for your ski holiday, there are a few things you need to do before you travel:
– Download the MyPB App now via the App Store and Google Play –
– Sign up for our new Powder Byrne Seamless & Secure payment process –
– Request and pre-book any private ski instruction, restaurant reservations, babysitting and other services by emailing concierge@powderbyrne.com –
ABOUT THE MyPB APP
The MyPB App provides all of your travel information and your latest holiday itinerary, allowing you to plan ahead and enjoy the full extent of our Client Concierge service. The MyPB App is personalised to your holiday, displaying live information about your resort and Powder Byrne programmes, all of your confirmed bookings and a message board to communicate directly with our Client Concierge team.
The MyPB includes some exciting new features to enhance your experience with Powder Byrne including push notifications, inspiration for your next holiday, exclusive rewards and our current availability.
ABOUT SEAMLESS & SECURE
The Powder Byrne Seamless & Secure payment process provides a hassle-free client experience and more flexibility to add exclusive moments, Swiss Cook orders, additional private ski instruction, shopping requests, restaurant reservations and more client concierge services directly to one family holiday extra’s invoice which can be charged at the end of your holiday.
To ensure a seamless holiday payment experience, we require a valid credit or debit card to be held securely on account for the duration of your holiday via our PCI DSS Compliant tokenization gateway. Your card details can not be accessed by anyone inside or outside of Powder Byrne and no payment shall be taken from your account without your authorization for payment. You may, at any time, request for your payment information to be amended or removed, however, we do require a valid card to be held on account for the duration of your holiday.
INFORMATION ABOUT YOUR RESORT
Arosa
SWITZERLANDFlims
SWITZERLANDLaax
SWITZERLANDLenzerheide
SWITZERLANDZurs
AUSTRIAGrindelwald
SWITZERLANDSan Cassiano
ITALYZermatt
SWITZERLAND