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Kitemark
Our Client
Concierge Service
Kitemark
Our Client
Concierge Service

Our flexible concierge service is for those who are happy to be independent but who still want the safety net of 24-hour support from a company they can trust. We'll apply our knowledge, experience and 'everything's possible' service so you can rest assured that you are in safe hands for your holiday. 

Our Client Concierge Team

Dedicated, courteous, professional and fun, our people are hand-picked for their skills and approach and are our greatest asset.

Andrew Cooper
Andrew Cooper
Client Concierge
Emily Dickson
Emily Dickson
Head of Client Concierge
Jennie Freeborn
Jennie Freeborn
Client Concierge
Barbara Parikh
Barbara Parikh
Client Concierge & Contracting
Zhanna Zhaymakova
Zhanna Zhaymakova
Client Concierge & Flights

What Can We Help With?

For those travelling with children, we can arrange babysitting and any additional childcare requirements. We can also help you with business class upgrades and online check-in, seat reservations and luggage allowance questions, access to airport lounges and facilities, and additional VIP meet and greet services at selected airports.

Our concierge team can take care of your pre-travel reservations at your hotel, including in-room facilities, extra beds and cots, as well as all private ski instruction, mountain guiding and heli-skiing reservations. We're also pleased to give additional restaurant recommendations and make reservations for lunch and dinner. 

Advice You Can Trust

Our client concierge team and your personal travel consultant are an indispensable source of support and advice who will manage all the little details required for a successful trip. They are a safety net for busy individuals, helping to anticipate and solve any challenges and provide all the inside information you need for your holiday. Find out more about just a few of the topics we can help with from our Head of Client Concierge, Emily Dickson in the video below.

Restaurant Bookings

Restaurant Bookings

Peace of mind is always assured when it comes to dining as our concierge team take care of bookings, transport, recommendations and even childcare whilst you dine. With an in-depth knowledge of all the finest gastronomic experiences in and around our resorts, our client concierge team ensure you find the right dining options for you and your family, no matter the destination.

Ski Tours

Ski Tours

If you're looking for something a little different our team are ready and able with a plethora of alternative skiing and ski tour options. Whether you're looking for heli-skiing, an advanced off-piste guide or just ski's with skins for touring, we've got you covered. Even if you're not sure what you're looking for we can suggest a great range of fun and exciting prospects to choose from to enhance your skiing experience.

Spa & Wellness

Spa & Wellness

After a tiring day of skiing, you'll need only the best spa and wellness facilities to help you relax. If you're looking for a hotel with the best spa, a personal masseur or even just a quiet space, we'll have all the perfect options and recommendations for you with transport at the ready if necessary to ensure you're well rested and relaxed.

Baby Sitting

Baby Sitting

Our babysitting service is available in the evenings to ensure you're able to have a romantic meal for two or even just enjoy the town at night without worrying about bedtimes! Our team are always on hand to book a babysitter either before you travel or during your stay.

Winter Activities

Winter Activities

Whether you're taking a break from skiing or just fancy a change of pace our client concierge team will always keep you entertained. From sledge hire, to ice skating and even paragliding, we have all the right connections to ensure there's never a dull moment on your ski holiday and to keep you well entertained from start to finish!

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